Support-Package
Please send the Support-Package to our Support Team via mail: support@dab-gmbh.de
General Support-Package
If problems occur, please send us a support package to fix them. To do this, log into the dab AnalyticSuite and go to Settings > General Settings. There you click on the button Export log files to download a .zip folder with all necessary log files.
dab AnalyticSuite Support-Package
The dab AnalyticSuite Support-Package is always created when an analysis terminates. You can then find it depending on how you use dab AnalyticSuite. The Support-Package has the name SupportPackage_AS_[Date_Time].zip at the relevant location.
dab AnalyticSuite in use with Analytics
The Support-Package will be created in the directory where you started the analysis.
dab AnalyticSuite in use with Analytics Exchange
The Support-Package will be displayed in the Results section. Click on the Results section where the ZIP file is displayed.
dab AnalyticSuite in use with Robotics
The Support-Package is available in the section Robots > Task Runs. To view the results in the output, click on the corresponding (failed) run.