License & Support
Updated 2 weeks ago
by
Stephanie Krenz
General Information
In this area, you have various options for obtaining information about the registered license and creating a support package in the event of a support case.
Below we explain the options presented here:
- General Information via dab Nexus
- Expiration Date: expiration date of the registered license
- Home Directory: directory in which the license file, logs, user exits and the Configuration.json are stored
- Application Version: version of dab Nexus
- Content Suite Version: version of dab AnalyticSuite (SQL)
- SAP Configuration
- Display of maximum parallel table extractions and slots per SAP system
- Display of how many SAP systems have already been registered in dab Nexus and the maximum number that can be registered
- Administration and Security
- SSO (Single Sign-On)
- X -> SSO is not included in the license
- ✓ -> SSO is included in the license
- Display of how many users have already been created in dab Nexus and the maximum number that can be created
- Support & Help
- You can create a support package here, which you can send to our dab support team in case of any problems
- Optionally, you can also specify the date from which the log files should be sent (e.g. all log files from 01.04.2023 until the time the support package is created)
- Open Hangfire: overview of all runs per day or week that are successful (green) or failed (red)
- Extensions und Third-Party Services
- Display of the extensions included in the license: here Package Studio, Content Studio and Custom Analytics (same marking with X and ✓ as for SSO)
- Display of the third-party services included in the license: here Excel and CSV (from version 1.12 also Alteryx), same marking with X and ✓ as for SSO
- Analytic Steps
- Display of the Analytic Steps contained in the license that can be used in dab Nexus
- Upgrade License
- Display of the user the dab Nexus license was registered to
- Display of the license key
- Possibility to update the license via the button (you can find the exact procedure for the update in this article)
dab:AnalyticSuite (SQL) Update
- Click on Settings: License & Support
- Click on the button Update content
- Chose the File dabNexus_ContentSuite_xxxxx.zip and click on Öffnen
- The Content Suite Version should now match the uploaded version: the update of dab AnalyticSuite (SQL) is complete
